Frequently Asked Questions – Florida Transfers AS LLC

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The maximum waiting time is 60 minutes after landing. For international flights, the driver usually arrives approximately 45 minutes after the estimated arrival time to allow for immigration and baggage claim.

No worries. We monitor your flight in real time and automatically adjust the pickup time according to the new schedule.

Our team will contact you one day before the service to confirm all booking details and coordinate communication with your assigned driver.

We maintain constant communication with you throughout the process. Remember that airport Wi-Fi is free, so you can stay connected via WhatsApp to facilitate meeting your driver.

Depending on the airport and flight type, the driver may pick you up at the arrivals area or at the curbside. The exact location will be provided the day before along with the driver’s name.

If you can’t locate the driver, contact us immediately at +1 (305) 209-2437 - +1 (305) 613-0837 or via WhatsApp. Our team will assist you until you meet your driver.

You can book directly on our website, via WhatsApp, or by emailing booking@floridatransfersusa.com.

We accept credit or debit cards, Zelle, PayPal, and cash (in some cases).

Yes. All bookings must be paid at least 24 hours before the transfer to guarantee availability and driver assignment.

Yes. You can modify the date, time, or destination at least 24 hours in advance without any penalty.

Cancellations made more than 24 hours in advance are free of charge. If you cancel with less notice, an administrative fee will apply.

Yes. All our drivers are bilingual (Spanish and English).

All our services are 100% private, with no shared rides.

Yes. All vehicles are equipped with air conditioning and are maintained in excellent condition.

Yes. You can request it in advance so the driver can pick it up before the service. This service has an additional cost.

The approximate duration is 3 to 4 hours, depending on traffic and stops.

We generally visit South Beach, Ocean Drive, Wynwood Walls, Little Havana, and Bayside Marketplace, but additional stops can be requested.

Absolutely! We can design a fully customized itinerary based on your interests (shopping, art, food, photography, etc.).

Yes. The driver also acts as a guide, providing explanations and information in Spanish throughout the tour.

We visit Miami’s main malls: Dolphin Mall, Sawgrass Mills, Aventura Mall, and Brickell City Centre.

We pick up the client at their hotel in the morning, drop them off at the mall of their choice, and pick them up in the late afternoon to return to the hotel or directly to the airport.

We offer an additional luggage custody service (Nanny Bag). We keep your bags while you enjoy shopping and return them at the end of the day.

For regular tours, the driver drops off the client and picks them up at the agreed time. If you prefer the driver to remain available the entire time, you can hire them for an hourly service.